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About 80 per cent of APAC service providers expect 5G to enhance enterprise revenue

Chesterfield-based software and services communications provider Amdocs recently announced the findings of a latest study, conducted by International Data Corporation on its behalf, that found out that about 80 per cent of the Asia Pacific cloud solutions providers expect the launch of 5G technology to expand revenue opportunities with enterprise customers.

Chesterfield-based software and services communications provider Amdocs recently announced the findings of a latest study, conducted by International Data Corporation on its behalf, that found out that about 80 per cent of the Asia Pacific cloud solutions providers expect the launch of 5G technology to expand revenue opportunities with enterprise customers.

The study also finds that 9 per cent of operators intend to provide 5G services commercially to the communications sector by 2019-end. By 2020-end, 47 per cent of operators plan to offer 5G services commercially to the communications sector.

The study polled C-suite and other top-level executives from 105 communications service providers across Asia Pacific, Europe, and North America. The Asia Pacific countries included Afghanistan, Australia, Bangladesh, India, Japan, Malaysia, New Zealand, Pakistan, Philippines, Singapore, Sri-Lanka, and Thailand. It also conducted in-depth qualitative interviews with a selection of respondents.

Important findings of the study:

* Operators are all set to grab the early bird advantage: Proof indicates the existence of a competitive mentality … competition to move first. Operators in the Asia Pacific are confident about being first to market with 5G enterprise services, with 63 per cent respondents claiming that they will attain this.

* Customer demand is propelling 5G progress: More than 66 per cent of operators in the Asia Pacific confirmed their enterprise customers have expressed their interest in 5G services. Operators in APAC are responding to this demand with 47 per cent expected to launch enterprise services by end of 2020.

* Primary use case is fixed-mobile substitution: Almost all operators in APAC believe the use case for 5G in the enterprise will be to substitute extant fixed-line connections with mobile services. This was corroborated by their claims that the most common types of devices they anticipate to deliver to support 5G services in primary stages will be PC dongles, routers and handsets.

* New revenue opportunity is the main propeller: Almost 80 per cent operators expect 5G to expand revenue prospects with enterprise customers, with 43 per cent forecasting they would be able to increase their revenue by 5 to 10 per cent in the initial two years. Moreover, a majority of operators in the region are upbeat that they will be able to leverage early 5G deployments to increase extant enterprise services, such as fixed-mobile substitution (FMS), fixed-mobile convergent (FMC) communications, software-defined wide area network (SD-WAN) and unified communications as service (UCaaS).

* Decreasing operational expenses is one more main motivator: As high as 77 per cent anticipate to attain over 10 per cent decline in operational expenditure once 5G is deployed. This is mainly possible because of the role of AI and ML in the widespread automation of 5G operations and maintenance.

* Latest and enhanced software systems are important: Creating and monetizing latest 5G enterprise services will need considerable enhancements to the OSS/BSS and other software systems. Over 80 per cent believe that advancing their deploying virtualized network infrastructures and OSS/BSS will be critical in the delivery of 5G enterprise services.

* Market expectations and education setting will be critical: Almost 20 per cent pointed out that enterprise demand is deficient for 5G services. However, 66 per cent stated that their enterprise customers have shown their interest or were actively pursuing for specific 5G-enabled services.


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